KennelDoors.com Return Policy
Please contact KennelDoors.com within 10 days of delivery to discuss damaged goods, and 30 days to discuss returns . We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world, but the free shipping is offered for the contiguous 48 states (AK and HI incur additional shipping charges and require a quote). Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.